OOUM AI Studio
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OOUM AI Studio

Skills

Markdown instruction files that define how your agents handle specific tasks

calendar_booking.md

Scheduling
· 2.4 KB

Markdown instructions for checking availability and booking meetings onto a Google calendar.

2 mins ago
Active

faq_answering.md

Knowledge
· 1.8 KB

Contains prompt instructions and guidelines for vector-searching the knowledgebase.

Just now
Active

call_transfer.md

Telephony
· 3.1 KB

Routing rules and markdown conditions to transfer the ongoing call to a human agent.

15 mins ago
Active

order_status.md

E-commerce
· 1.2 KB

Instructions on how the agent should request and parse order details via Shopify API.

1 hour ago
Active

payment_collection.md

Finance
· 4.5 KB

Secure markdown dialogue script for collecting credit card details.

Yesterday
draft

crm_entry.md

CRM
· 2.9 KB

Markdown template describing how to log call summaries and tags into Salesforce.

5 mins ago
Active

Create Skill File

Write a new markdown file to define instructions, prompts, and configurations.